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Michel Falcon Keynote Speaker

Michel Falcon

Customer Experience, Employee Engagement & Culture
Toronto, Ontario

Speaker Bio

Michel Falcon is a hospitality entrepreneur, keynote speaker, author, and advisor.

His most recent company, Brasa Peruvian Kitchen, a fast casual restaurant brand, started during the pandemic and has grown to become a multi-million dollar business with locations in Toronto and New York.

The strategies and philosophies on company culture, employee experience, customer experience, and leadership that he shares on stage are the same ones he’s using within his organization.

Before Brasa, Michel grew a hospitality company in Toronto with restaurants earning $20,000,000 in revenue and 100’s of employees. Michel has been hired by companies like McDonald’s Subway, Electronic Arts, BlueCross BlueShield, Lexus, JP Morgan Chase and dozens of others to advise them on their strategies and has been welcomed to their stages.

Michel is the author of the book, People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People and the leader of Falcon Leadership Academy.

Speaker Topics

TEAM AND EMPLOYEE PERFORMANCE

Creating Confidence in Every Employee to Build Happiness, Engagement and Performance.

COMPANY CULTURE

Building a Company Culture That Attracts Top Talent, Retention, and More

CUSTOMER EXPERIENCE & CUSTOMER SERVICE

Creating strategies to build a customer experience your industry has never seen before

CAREER GROWTH

Steer Your Career: How Anyone Can Build a Career of Their Dreams and Enjoy Life

LEADERSHIP

People First Culture Leadership: The Intersection of Stewardship, Benevolence, and Performance

Testimonials

Michel has proven that he can add value across industries in a short amount of time. His strategic partnership with BlueCross BlueShield of North Carolina is extremely important and valuable to us.

Rob Gofourth, VP, Operational Strategy BlueCross BlueShield

I hired Michel for my dental services operations to advise me and my team on customer experience, company culture, and employee engagement strategies to take us to the next level. It was very impressive how quickly he was able to learn about the industry without prior experience! Solid systems were immediately developed and implemented and monitored to massively improve the experience for both customers and employees. Huge results in our bottom within months was all the proof I needed that Michel knows what he is doing. When you work with Michel he immediately starts building your business like its his own!

Steve Mascarin, Owner, Taunton Village Dental

Our company was searching for a keynote speaker for our company’s yearly meeting in St. Pete’s Beach, Florida. As one would do, I went searching on Google to find someone great. I came across Michel’s profile, visited his website and watched some of his videos on YouTube. After speaking to a few other options I asked Michel to join our event and I’m so happy I did. From the very beginning, he spent time with us understanding our industry, asked about our motivations and listened when we discussed our challenges. His People-First Culture presentation really spoke to our audience and the feedback has been tremendous! Hire Michel if you’re in the market for a speaker who is entertaining, educational, and professional!

Theresa Peterson, Director, Human Resources, Dekko

During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro-experiences became a part of the theme of our meeting after Michel’s engagement. Michel’s keynote was well received by our team and I look forward to learning more of his concepts.

Anthony Partipilo, VP, Financial Planning & Reporting - CIBC

Thank you, Michel, for your inspirational presentation. After you left, we went through an exercise to identify short term, long term, cross-departmental and “crazy ass ideas” to put into practice at SentriLock. I expected our team to come up with 20-30 solid ideas and I was blown away as we came up with almost 100!!

We are in the process of prioritizing those now and our team will be getting together on 3/13 to start putting the highest value ones in practice. Should keep us busy for quite some time!

Universal (unsolicited) comments from our team were “best management off-site ever” so I think the subject matter really hit home.

Thanks again for helping inspire our culture and customer experience leadership!

Scott Fisher, CEO, SentriLock

I hired Michel to help us create unique recruiting strategies. He was able to teach us new strategies and shared real-world examples that motivated and inspired our team to take our program to the next level.

Joseph Morello, Senior Director, Global Talent Acquisition - Electronic Arts

Featured Video

Videos

Michel Falcon headshot photo

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